IT-Direction is providing on-call IT services for information technology staffing for the City’s DIT. We are providing technical staff and/or services on an as-needed basis, which includes IT systems but not limited to Computer Aided Dispatch (CAD) systems, Wireless, Fiber Optics Backbone System and Wide Area Network (WAN), functional roles and implementation services, project management and technical resources. We are required to respond to the City within seventy two (72) hours of the request. DIT will submit the request, and we are required to respond by email or fax within one (1) business day. Project started in 2014 and is an ongoing project for IT-Direction.